Head of Customer Support (SaaS)

Head of Customer Support (SaaS)

Dublin, Hybrid

My client is seeking an experienced Head of Customer Support to lead and elevate their customer and application support for mission-critical financial software solutions. You’ll drive exceptional customer satisfaction by managing a high-performing application support team, proactively resolving complex issues, and building strong B2B client relationships.

What you’ll do as the Head of Customer Support (SaaS):

• Oversee SaaS & on-prem support operations for financial software
• Lead, mentor, and grow a skilled application support team
• Build and maintain strategic relationships with key customers
• Drive process improvements to enhance service quality and efficiency
• Collaborate with product, development, and account teams to exceed customer needs
• Manage escalations with urgency and professionalism

Head of Customer Support (SaaS) – Essential Experience:

• 10+ years in Customer Support including 5+ years leading Customer/Application Support teams.
• Strong background in SaaS operations & application support (financial software a plus).
• Technical understanding of Windows/UNIX servers, Oracle, and troubleshooting.
• Excellent communication, leadership, and customer relationship skills.

Join us and shape a customer-first culture that keeps our clients thriving.

Apply now to make a real impact in the world of SaaS financial solutions.

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